CAF: Quality management model for public organizations

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EMIL MARKVART^а
DMITRY V. MASLOV^а
TATYANA B. LAVROVA^а

^аRussian Presidential Academy of National Economy and Public Administration

DOI: 10.22394/2070-8378-2020-22-5-26-31

Abstract:
The existing approaches to quality assessment, based on ranking and rating, perform a control function but do not give government bodies at various levels, local governments, and public sector organizations the necessary tools to improve their performance. The article is devoted to one of the modern models of quality management in the field of public administration – the European model for improving the activities of public sector organizations through the self-assessment – the Common Assessment Framework (CAF model) and the possibilities of its implementation in Russia.

Keywords:
public administration, administrative reform, CAF, performance management, quality management, self-assessment

Received:
March 24, 2020

References:
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